Managed Service Agreements

Managed Service Agreements

Every company is a little different with regard to how it sets up internal support for Oracle applications. DAZ provides a complete Oracle support solution for customers using a dedicated support team located in the US and offshore. Support services management and support managers work together with customer management to ensure that DAZ best understands how and where to help our customers reach their business goals.

Many Coverage Options to Choose From

DAZ works with each customer to decide on the appropriate resources, level of staffing, hours of coverage, service level agreements and deployment model. Customers can choose an offshore only resource, a combination of offshore and US-based resources and even an on-site presence. Additionally, for accounts that require it, a support manager can be assigned to attend core team meetings and work closely with the customer, essentially becoming a trusted liaison for the business. The support manager as well as the functional and technical resources assigned to the account will understand the business and not only resolve issues, but also recommend new solutions and technologies in the spirit of continuous improvement.

Flexibility is Key to Creating a Support Partnership

DAZ's managed service agreements show agreed staffing levels month-by-month for the term of the contract and can be adjusted, either up or down, without penalty as requirements change. Our goal is to evolve support to fit what is going on with your business. Providing support after a go-live or upgrade, during an acquisition, or after some internal staffing changes are all very different scenarios and DAZ has the experience to address the complexities of each.

Highlights

  • Day-to-day Product Support
  • Training & Documentation
  • Custom Development
  • DBA & CNC Services
  • Maintenance & Bug Fixing

DAZ can provide a unique combination of proven project approaches, industry extensions, and related services. To discuss what we can do for your business, contact the DAZ Sales Team.